Refund policy

Return and Refund Policy

At Gehne by Jag, we want you to love your jewellery. 🤍

Returns & Exchanges

Due to the nature of jewellery and for hygiene reasons, all sales are final. We do not accept returns or exchanges unless your order arrives damaged, defective, or you receive the wrong item.

Damaged or Incorrect Items

If your order arrives damaged or you receive an incorrect item, please contact us within 24 hours of delivery.

Please include:
• Your order number
• Clear photos of the jewellery
• Photos of the packaging

We will review the issue and, if approved, will provide instructions for a replacement or refund.

Refunds

If a refund is approved, it will be issued to the original payment method. Processing times may vary depending on your payment provider.

Order Changes & Cancellations

If you need to cancel or make changes to your order, please contact us as soon as possible. Once an order has been processed or shipped, we may not be able to make changes or cancel the order.

Contact Us

If you have any questions about our return or refund policy, please contact us through our Contact Us page.

Thank you for choosing Gehne by Jag. ❤️

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.