Shipping policy
Shipping Policy
At Gehne by Jag, we want your shopping experience to be smooth and enjoyable. Every order is carefully prepared and packaged with love to ensure your jewellery reaches you safely.
Order Processing
Orders are processed within 1–2 business days after payment confirmation, excluding weekends and holidays.
During busy periods, sales, or holidays, processing times may be slightly longer.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information, where available.
Shipping Destinations
Gehne by Jag ships within Canada and to select international destinations.
Available shipping destinations and shipping options will be displayed at checkout.
Shipping Rates and Delivery Times
Shipping fees are calculated at checkout based on your shipping address, package, and available shipping methods.
Delivery times vary depending on your location and the shipping carrier. Any delivery timeframes provided are estimates and are not guaranteed.
Please note that delivery may take longer during holidays, severe weather, customs inspections, or other circumstances beyond our control.
Order Tracking
When your order has been shipped, you will receive a shipping confirmation email containing tracking information, where available.
Please allow time for tracking details to become available and update.
International Shipping, Duties and Taxes
International orders may be subject to customs duties, import taxes, and other fees imposed by the destination country.
These charges are the responsibility of the customer unless otherwise stated at checkout.
Gehne by Jag is not responsible for delays caused by customs clearance or procedures in the destination country.
Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping address, please contact us as soon as possible. We will do our best to help, but address changes cannot be guaranteed once an order has been processed or shipped.
Gehne by Jag is not responsible for delivery issues resulting from incorrect or incomplete addresses provided by customers.
Additional shipping charges may apply if an order must be reshipped due to an incorrect address.
Delayed, Lost, or Damaged Packages
If your order is delayed, appears to be lost, or arrives damaged, please contact us at gehnebyjag@gmail.com.
We will do our best to assist you in resolving the issue.
Once an order has been handed over to the shipping carrier, delivery is subject to the carrier’s handling and delivery procedures.
Contact Us
If you have any questions about our Shipping Policy or your order, please contact us:
Gehne by Jag
Email: gehnebyjag@gmail.com
Thank you for shopping with Gehne by Jag. We truly appreciate your support!